large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Three apologises for network issues

Network provider Three has apologised for issues affecting its service that left some customers unable to make calls or send texts.

The company said the “temporary network issue” affected its services on Saturday afternoon and evening, and that it had since managed to restore calls and texts.

It also advised customers still experiencing issues to turn their phones off and on.

Related: Best smartphone

Some users may have had their texts sent to wrong numbers, with the company saying: “some customers and non-customers may have received a message from an unknown sender.”

There have been reports on social media of users receiving texts from random numbers, with Three adding: “Our advice is to ignore all text messages that you deem incorrect.”

A full statement from the company reads: “We have been working through the night to fix a network issue which was affecting customers sending and receiving text and making calls.

All services are now restored but some customers may need to restart their phones if they are still experiencing any issues.

“During Saturday 22nd April, some customers and non-customers may have received a message from an unknown sender. Our advice is still to ignore all text messages that you deem incorrect.

“We apologise for any inconvenience caused to you.”

Three has around nine million customers and was the target of a data breach last year that saw customer details stolen.

If you’re experiencing issues, check out the ThreeUKSupport Twitter feed for the latest updates.

Let us know if you experienced any issues in the comments.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.