large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Is Snapchat down? Here’s the official response from Snapchat HQ

Is Snapchat down? Users have reported that the hugely popular messaging service is out for the count, so you’re not alone.

When did Snapchat go down?

Just before 10pm last night, users began experiencing issues with Snapchat. Video stories were failing to refresh, making the app largely redundant for its userbase.

Checking popular outage tracker Down-Detector reveals that tens of thousands of users complained about the outage well into the night, although reports seems to tail off between 2am and 4am this morning.

The most reported problems included:

  • Sending snaps (42%)
  • Receiving snaps or refresh (31%)
  • App won’t log in or connect to server (26%)

Is Snapchat still down?

Snapchat’s support team was quick to promise a fix via Twitter, writing: “We’re looking into it!” and “We’re aware of the issue and working on a fix.”

According to Down-Detector, some users are still experiencing issues. On Twitter, a handful of users also seem to be reporting problems. However, the situation seems to be largely resolved for the majority of Snapchat users.

Snapchat hasn’t actually confirmed that the issue has been fixed yet, but the company is issuing a canned response on Twitter to anyone who lost their Snapstreak – a daily conversation count that racks up based on continued usage – because of the problem:

The 24 hour timeline Snapchat is suggesting is good evidence that the whole fiasco may have blown over by tomorrow.

Related: Samsung Galaxy S9

Have you experienced any issues with your Snapchat service? Let us know via Facebook or tweet us @TrustedReviews.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.