Smart lock marker Lockstate has gotten itself in a right state. Recent attempts to update software over the air ended in disaster and ended up bricking over 500 devices.
The company recently attempted to update the 6000i series locks’ firmware. Instead, it sent out software that was intended for the higher-end 7000i devices. Oops.
As a result the 6000i series ranges were unable to connect to the web, making it impossible for the locks to be remotely locked and unlocked.
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The ability to change the keypad code and receive status updates were also borked by the update. By the same token, it also became impossible to fix the problem remotely.
So, essentially, they became not that smart at all.
Don’t forget the key
Now many users will have to remove the locks and send them back to the company for a reset.
In a statement, the firm says (via The Verge): “We immediately contacted each and every customer that was affected and we are working to get all affected locks back online. We have already fixed the problem for many of these customers but for some we need to get their locks back for a reset, and then ship it back out to them.”
Apparently only 500 locks were affected by the update.
Airbnb actually recommends LockState devices for its hosts and it seems around 200 of those users were affected. Let’s hope visitors were left a key…
Have you suffered a smart home snafu recently? Drop us a line @TrustedReviews on Twitter.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
