Sky Broadband suffered a widespread outage on July 5-6, but what should you know and what can you do if your Sky internet isn’t working? Here’s why Sky was down in the UK.
Fast forward 24 hours and all appears to be well again on the Sky Broadband front. The issue – which also may have hit some TalkTalk internet subscribers – first surfaced at around 5am BST on July 6, according to Down Detector.
Initially, the full extent of the outage wasn’t known beyond the fact that East Sussex was the worst affected area, but Sky issued a number of subsequent updates, identifying the source of the problem as “7 separate breaks” in fibre cables near the Kempton exchange, as a result of local digging works.
https://twitter.com/statuses/882905284078960640
https://twitter.com/statuses/882887616496111616
Sky then promised to have “services restored” by the evening, and a quick check of Down Detector this morning (Friday July 7) shows that the spike in downtime reports has indeed subsided.
https://twitter.com/statuses/882944295015264256
News of the outage first came to our attention via very own seaside flâneur Simon:
https://twitter.com/statuses/882870764118188032
Sky, at first, seemed more interested in what the ladies might be wearing by the coast…
https://twitter.com/statuses/882857538152214528
Does it matter that Bikini Day was actually July 5? Maybe Sky should stick to providing internet access. Oh wait…
In between its earlier banter, the telecoms giant managed to address the widespread borkage and reassure those affected that its engineers are working tirelessly to fix the problem.
https://twitter.com/statuses/882867390870167553
That was when reports of “fibre cable break” first surfaced, and while there’s frankly not a lot you can do if you’re stuffed today, the best way to vent or ask questions is by hitting up the Sky Help Team on Twitter – or navigating to the support section of the Sky website.
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Are you affected by today’s Sky outage? Regale us with your complaints in the comments below.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
