large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Samsung warned its Smart TV owners about viruses – then deleted it

Samsung has told owners of its smart TVs they should regularly check for viruses and malware.

In a now-deleted tweet on the Samsung Support USA account, the company published a video explaining how to check for malicious attacks on the very latest Wi-Fi enabled QLED TVs.

The company told BBC the 19-second video had been posted for “customers’ education” but didn’t say why it was taken down after the fact.

It’s possible that Samsung realised the tweet may have raised more alarm bells among those who have purchased the top-of-the-range QLED TVs. Essentially, the company admitted that its smart TVs were vulnerable and placed the onus on those who purchased them to be responsible for looking after them.

Related: Best 4K TVs 2019

Samsung does install McAfee anti-virus protection on some of its Tizen-based televisions, but users must still be proactive about protecting their televisions by running checks as they would with any of their other connected devices.

Here’s how the video looked before Samsung deleted the tweet:

In order to carry out the checks on the Tizen OS TVs, users must head to General Settings and select System Manager. From there it’s case of hitting Smart Security and then Scan. Currently it has to be done manually because there isn’t a means of scheduling regular checks.

A man standing on stage in black outfit and Huawei Watch GT 2 being displayed on the screen behind

One security expert said Samsung should develop a version of the Tizen operating system that takes responsibility for the virus checking away from the user and automatically updates.

“There is a tiny number of known malware that might attack a TV,” Ken Munro, of Pen Test Partners told the BBC. “I’ve seen one case of a ransomware infection but the prospect of it happening to most users is very small. A better solution would be for Samsung to automatically update its operating system for you.”

Why trust our journalism?

Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.