Samsung has responded to news of a design flaw in its Note 5 phablet by telling its customers to read the instructions in the user guide.
Yesterday, reports emerged concerning a troublesome design flaw in the new Samsung Galaxy Note 5. It was revealed that unlike with previous Note devices, it was very easy to insert the S Pen stylus the wrong way up in the Note 5’s housing mechanism.
If this was done, the S Pen would be stuck. Even you then managed to fish it out, the system for detecting the presence of the S Pen stylus would likely be broken.
All in all, the absent-minded ease with which this can be achieved suggests a pretty major design flaw. Samsung doesn’t quite see it like that, however.
In a statement released by the electronics giant, Samsung doesn’t so much accept that there’s an obvious issue as warn against ignorance of a clearly stated possibility.
“We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around.”
Related: Samsung Galaxy Note 5 vs S6 Edge+
Sure enough, the manual contains the following warning under the S Pen section: “Be sure to insert your S Pen with the nib pointed inward. Inserting the S Pen the wrong way can cause it to become stuck and can damage the pen and your phone.”
Of course, prior knowledge of the issue doesn’t alter the fact that there’s an issue in the first place. We doubt that any Note 5 owner in their right mind would deliberately insert their S Pen the wrong way up, regardless of whether they’d read the manual first or not.
Check out our Galaxy S6 Edge+ hands-on video:
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
