Last week it emerged a number of Samsung Galaxy Note 8 users were encountering a battery issue that bricked handsets once they reached 0% charge.
Note 8 owners had taken to the firm’s support forums to report the issue, which left them unable to recharge the phone once the battery had drained.
Now Samsung has acknowledged the issue, with a statement from its German arm.
The firm says it is taking the reports seriously, but claims only a small number of handset owners have complained about the issue.
The translated statement (via SamMobile) reads: “Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further.”
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Samsung hasn’t gone into any detail on what might be causing the issues or what it intends to do about it.
The company hasn’t promised a software update that could rectify the issue, or acknowledged any hardware fault.
Many of those affected by the issue have been issued replacement devices, albeit refurbished Note 8 handsets, rather than brand new models.
The company will be desperate to avoid a repeat of last year’s Note 7 calamity, which led to the recall of millions of smartphones.
This year’s issue, appears to be less prominent and it’s certainly less dangerous than the Note 7’s exploding batteries.
Have you experienced the Note 8 battery issue? How has Samsung handled it? Drop us a line @TrustedReviews on Twitter.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
