Samsung: No, your Galaxy S7 hasn’t been recalled
If you haven’t heard by now that Samsung put out a bunch of phones that blow up, we’re not sure where you’ve been, but you might need some reassurance if you’re a loyal Samsung customer.
And the company knows this, which is why it has reportedly been sending direct notifications to Galaxy S7 owners to remind them that the whole Note 7 explosion problem doesn’t affect the Galaxy series.
According to a report from TechnoBuffalo Samsung has been sending notifications that read “Your Galaxy S7 is not an affected device,” before reassuring users that the handsets have not been recalled.
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The Note 7 has been recalled globally
The South Korean firm has been forced to halt production of its Note 7 phablets after widespread reports of the handsets overheating, and in some cases exploding due to battery issues.
Originally, Sammy issued a global recall of the devices, replacing them with supposedly safe handsets which had been fitted with replacement batteries.
However, reports of the replacement handsets overheating soon began to surface, and Samsung subsequently shut down production.
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The company is expected to face big losses due to the Note 7 debacle, slashing its profit forecast and saying it expects third quarter profits of 5.2tn won ($4.7bn; £3.8bn) – a third lower than its 7.8tn won estimate.
Samsung has advised any owners of the Note 7 to power down the device and return it for a refund, but this week Royal Mail announced it would not allow the Note 7 to be returned via its network.
And while Note 7 owners will likely be dismayed at the news, Galaxy S7 and S7 Edge users don’t have anything to worry about – something which Samsung is clearly trying to highlight seeing as it will be depending on S7 sales, and sales of the upcoming Galaxy S8 to bolster its finances following the Note 7’s failure.
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Let us know if you’ve received a notification from Samsung in the comments.