If you’ve been disappointed with the virtual reality (VR) content on offer for Samsung’s Gear VR via the Oculus app, then good news; you can now get automatic refunds from the Oculus digital marketplace.
Following the examples set by the likes of other digital content platforms like Apple’s iTunes and Steam with its 14-day refund policy, Oculus will now let people who’ve not been happy with their purchase of a VR game or ‘experience’ through its digital marketplace, get a refund if it’s requested within 14 days and hasn’t been used for more than two hours.
Much like Steam’s refund policy, Oculus is offering a money-back guarantee without a customer needing to justify why they want to effectively return the VR content. And if the automatic system happens to reject a requested refund, it is passed onto Oculus’ customer support team who will offer the opportunity for a customer to appeal the refund decision.
However, while apps, games and VR experiences can now be automatically refunded, films and bundled content are exempt, so there’s still an small element of risking disappointment with some Oculus marketplace purchases.
Refunds are slated to take no more than five days to review, verify and then process, so the move to offer this flexible returns policy should open the gates for more people to experiment with VR apps and games on the Gear VR, which itself presents a relatively affordable gateway into VR that isn’t quite as cheap and basic as the Google Cardboard VR goggles.
VR on the whole is gaining more attention than ever, with all manner of companies looking at making their own headsets or adopting the tech in one form or another. But VR still remains a niche area of the technology world, so if Oculus and others lower the barrier of entry for VR tech and present more opportunities for people to trial immersive software, then perhaps VR could significantly broaden its appeal.
Related: HTC Vive review
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
