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After Note 7 fires, Samsung Galaxy Note 8 users reporting a big freeze

Last year, the Galaxy Note 7 was on fire; this year the Galaxy Note 8 is freezing, metaphorically speaking of course. 

Some Samsung Galaxy Note 8 users are reporting unresponsive devices, seemingly related to the Contacts app.

Posts on the Samsung community forums point out handsets in various territories are dealing with unresponsiveness.

Android Police collated the nature of the complaints, most of which pertain to working with contacts.

Using speed dial, making calls from the recents list, tapping on a contact in the phone or messaging app and opening a contact while texting are causing the devices to freeze.

However, others are experiencing freezes when using Pokémon Go, Chrome and the Google app. One user even reported a freeze when opening an Excel spreadsheet from an email.

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Charging the phone overnight and even making a phonemail has also upset the handset.

As a result, users are being forced to force restart their devices or let the battery drain in order to resume normal service.

Multiple carriers

The problems have popped up in the United States and Europe on multiple mobile carriers.

Given the problem pertains to actually using the phone as a phone, we’d expect Samsung to resolve this one pretty quickly. So far the company hasn’t commented on the reports.

Is your Samsung Galaxy Note 8 among those experiencing device freezes? Share your experiences with us @TrustedReviews on Twitter.

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