Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Ring Smart Responses warn doorstep lingerers, add Alexa answering service

Smart home company Ring has announced a new Smart Responses feature, which enable users to customise quick responses to those who rock-up on the doorstep.

The feature, which was spied within the Ring app this week, has now been confirmed by the Amazon-owned company and has three major tenets. Owners of the Ring Video Doorbells will be able to send quick answering machine-style replies, use Alexa as a concierge and send audible messages to visitors picked-up via the motion detection tech.

First up is Quick Replies, which enables users to set six pre-set responses for when they cannot (or don’t want to) come to the door.

Related: Nest vs Ring

For example, users will be able to send canned responses like “Please leave the package outside,” “Hi! We’ll be right there,” “Hi! Please wait. It may take me a moment to answer,” and “If you’d like to leave a message, you can do it now.” There are other options available within the app.

The next part of the update is called Alexa Greetings and is for Ring Video Doorbell Pro owners with a Ring Protect subscription. The tool can ask the visitor how they can help, before asking to take messages, or offering instructions for deliveries.

In a post on the Ring blog, the company says: “Once enabled, you can choose how long Alexa should wait to answer the door, and specify where package deliveries should be left. And once Alexa takes a message, you can view it right within the event history in the Ring App as you would any other event. So no more worrying where your latest package was put or if you missed an important message from a neighbour. Alexa has it covered.”

The final addition to Smart Responses pertains to Motion Warnings, which is available for the wired doorbells, Spotlight Cam Wired, Floodlight Cam and Indoor Cam. When the device detects movement, it will inform the visitor: “Warning – you are now being monitored and recorded by Ring.”

Hopefully that will be enough to deter those seeking to steal packages, or whatever else they shouldn’t be doing on your doorstep.


Why trust our journalism?

Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.