RIM is facing ever more angry customers as issues with its
BlackBerry services continue into a third day, leaving many without email, web
browsing and BBM.
Journalist Rob Kerr from OneMobileRing was present at the the BlackBerry Innovation Forum in London
this morning (Wednesday), where the UK
head of Research in Motion (RIM), Stephen Bates, told the audience that the
BlackBerry team were working hard to fix the problem: “We are working night
and day to solve the outage. Our apologies to all our customers.”
The issue first arose on Monday when BlackBerry users in Europe, the Middle
East and Asia (EMEA) reported problems with the various services.
The issue was linked to a server crash at a datacentre in Slough
but was believed to be fixed by Tuesday morning.
However the same problems occurred again yesterday and so
far it hasn’t been fixed. “[We] thought we had found the problem but had
not. We are working around the clock to get to the bottom of the problem.”
BlackBerry users were angered by a preserved lack of public
response from RIM, though the company did issue a statement last night stating
it had experienced “a core switch failure within RIM’s infrastructure.” With a
huge number of BlackBerry users relying on their devices for work and email, RIM
will want to resolve the issue as quickly as possible,
No time scale was given by Bates today for when the services
would be restored however and looking at the number of angry messages flooding
Twitter, it could already have an adverse impact on future sales of BlackBerry
Update: BlackBerry’s latest service update doesn’t really tell us much but at least the company is staying in touch with its customers in some way.