Despite a global recall and replacement scheme, it seems the whole Note 7 overheating debacle is far from over.
Samsung was forced to halt sales of its new phablet after widespread reports of battery issues, overheating, and even explosions.
The company has since started handing out replacement devices in the US and Korea, while European customers are still waiting to exchange their potentially volatile handsets.
But now, as The Wall Street Journal reports, some customers are claiming their replacement Note 7s come with a new set of issues.
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Some handsets from the initial batch of Note 7s exploded
According to the report, some South Korean customers who’ve managed to get their hands on a new unit have experienced overheating problems and loss of battery power while their handsets are charging.
Elsewhere, South Korean news outlet YTN (via NeoWin) is also reporting similar issues with replacement Note 7s, with customers experiencing overheating and loss of charge.
The reports concern replacement units in South Korea, and the problems are yet to be identified in the US. That’s not to say the problems are limited to Korea, but no issues in the US have yet been reported.
Responding to the WSJ’s report, a Samsung spokesperson said the newly reported problems were “isolated cases” and relate to mass production issues.
The spokesperson also claimed the latest overheating woes are “completely unrelated to the batteries”.
TrustedReviews has reached out to Samsung for comment.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
