Apple will not replace faulty MacBook Pro keyboards with the shiny new ones shipping with the brand new MacBook Pro 2018.
The company is currently replacing affected keys or entire keyboards for recent MacBook and MacBook Pro users who’re experiencing ‘sticky’ or ‘inconsistent’ keys.
The third-generation butterfly keys, as well as being quieter than their predecessors, appear to solve those issues, but Apple isn’t replacing broken keys with these new ones, according to MacRumors.
Apple told the site the new keyboards are exclusive to the MacBook Pro 2018. Whether the new keyboard completely addresses this issue remains to be seen. However, iFixit took the keys apart and found there’s a new silicone film underneath each key which could prevent the build up or unwanted dust of chunks of food.
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The company may have found another way to quietly fix the issue with the affected keys, but it hasn’t spoken up about it.
In fact, Apple hasn’t said much about the issue at all, behind instituting the service programme a couple of weeks back. It hasn’t even directly acknowledged what is causing the sticky key issue, but is believed to be down to crumbs and dust working their way under the keys.
The firm says “a small percentage of the keyboards in certain MacBook and MacBook Pro models” may exhibit one or more of the following behaviours:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
If you have an eligible model you can contact Apple to request the repair, which will not cost you any money regardless of the warranty status.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
