Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Pixel Watch rear casing issue is a sticky situation

Do you have a Pixel Watch? Has the back randomly fallen off? Well, you’re not alone according to reports online.

Users on Reddit say the panel on the back of the device is coming away from the watch itself, apparently without any water damage or physical knocks.

Pixel Fold, 250GB data for £650 upfront and £51/month

Pixel Fold, 250GB data for £650 upfront and £51/month

Not only is this contract just £5 more than buying the 512GB Pixel Fold outright, but you also get a free Pixel Watch and an extra £200 trade-in value on your old phone,

  • Extra £200 trade-in value
  • Free Pixel Watch
View Deal

The images posted to the social network show the panel removed from the rear of the watch. The original poster says on the r/PixelWatch subreddit said it happened when they removed the device from the charger.

Those replying in the thread say it has happened to them too, with many speculating it’s related to failing adhesive, rather than a more serious issue. Perhaps the heat applied from the charging process erodes the effectiveness of the adhesive over time?

pixel watch rear casing issues
Image credit: u/sonnywithoutachance

Some users say Google is asking them to pay $300, which would have been refunded to them if the warranty claim was upheld. Others say the warranty process was seamless, with Google quickly providing a replacement.

Another person added: “This happened to me a week ago. I posted about it here. Warranty support was great, and they overnighted a replacement with a $300 hold. The watch arrived in less than 48 hours, and they had my broken watch back within a day. Pretty seamless, but I hope the new one stays glued in place!”

The Pixel Watch has yet to prove a smash hit since its launch last October. It earned only a 3.5-star review from Trusted Reviews, with our tester reporting battery drain, awkward strap changing and below average tracking of sports activities. We liked the crisp display, the Fitbit smarts, and the clean version of watchOS.

He concluded: “The Google Pixel Watch in many ways is a very good showcase for a pure, more likeable version of Wear OS, but for a smartwatch that has been talked about for so long, we don’t think it was too unreasonable to expect features like battery and exercise tracking to be at least on par with even cheaper Android smartwatches, which sadly isn’t the case here.”

Why trust our journalism?

Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.