large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Report: The Pixel 4 will let Google Assistant take over when you’re on hold

There are few things more persistently irritating in life than listening to hold music while a business deals with an enormous backlog of callers. The worst ones are the recordings that occasionally break up the music with a recorded message reminding you how important your call is – tricking you into thinking your wait is over.

It looks like Google has a trick up its sleeve to make this a thing of the past, and it’s working on it being a feature for the upcoming Pixel 4 handset. According to a report from 9to5Google, Google Assistant will take over, listening to terrible hold music on your behalf, and alerting you when a real human responds so that you can take over.

Related: Best Android phones

The report comes from a “reliable source familiar with the company’s plans”, and states that it’ll simply be a case of pressing a button to tell the phone you’re on hold. Apparently the feature is “still relatively early in development”, and while it’s pretty clear it will emerge eventually, they’d be “surprised” if it was ready for the Pixel 4 on launch day.

Related: Best smartphone

It wouldn’t be the first time Google has outsourced tedious phone calls to Google Assistant. The Pixel 3 launched with a function that would let Google Assistant deal with telemarketers, providing a transcript of what was said to ensure you didn’t miss anything important. Google has also previously wowed audiences with Assistant’s ability to book appointments – although it was later revealed that at least 25% of the time, humans were doing it on Google Assistant’s behalf

Fingers crossed Google Assistant is adept at dealing with hold music. If I never have to listen to HMRC’s two alternating hold tunes ever again, then Google can take my money right now.

Would you trust Google Assistant to take over when you’re on hold? Let us know on Twitter: @TrustedReviews.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have 9 million users a month around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.