Philips is working to resolve issues with its Hue bulbs that are preventing some users controlling them from outside the home and via connected smart home devices.
In a tweet, the company acknowledged the issue preventing remote connectivity and voice controls through Alexa and Google Assistant.
Related: Which Philips Hue bulbs to buy?
The problems, which began early evening today UK time (May 31) and do not appear to be confined to a particular region, are not affecting local use inside the house.
Hue users far and wide took to Reddit, Twitter and the Hue product forums and Twitter to complain of the issues, which have been officially addressed.
Hi all! We are aware of the current issue linked to remote connectivity (out of home, voice control). We're working hard to solve the issue asap. Your hue experience with local control is untouched. Keep you posted!
— Meet hue (@tweethue) May 31, 2018
In a subsequent tweet Phillips said it has made progress in resolving the issue, but wants to ensure it is firing on all cylinders before restoring full functionality.
Update! Progress is made in resolving our remote connectivity issue. We just want to make sure it’s all good to go, so stay tuned!
— Meet hue (@tweethue) May 31, 2018
Some Reddit users say functionality has been restored but we’re yet to get the official line from Philips. We’ll keep you posted.
Are you experiencing problems with your Philips Hue set-up? Drop us a line @TrustedReviews on Twitter.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
