UPDATE 30/06: OnePlus has responded to complaints of a ‘jelly scrolling’ effect on its new OnePlus 5 handset, claiming it is a ‘natural’ occurrence.
Users began reporting issues with a small number of OnePlus 5 handsets this week, with XDA Developers originally reporting on the problem.
Complaints appeared on the site’s forums, Reddit, and the official OnePlus forums, claiming the phone’s screen made text bunch together and stretch when scrolling.
Related: OnePlus 5
This led to speculation that some devices used a different batch of display components, but now, in a statement to The Verge, OnePlus has claimed that is not the case.
The full statement reads: “The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display.
“We’ve received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there’s no variance in screens between devices.”
It seems, if OnePlus considers the issue “natural”, there’s little hope for a fix – though, the Chinese firm does offer a 15-day return policy, if the jelly scroll effect is too much for you to deal with.
The company has previously received complaints of touch latency on its previous OnePlus 3T smartphone whereby users identified an issue with the screen struggling to keep up with user input.
OnePlus has previously said it’s working on the problem, but a full fix is yet to materialise.
Original story continues below:
The OnePlus 5 is here, and it brings with it a load of top-end features at the usual affordable price the company is known for.
And while the latest OnePlus handset manages to impress overall, it seems some users are experiencing a strange issue with the phone’s display.
As XDA Developers reports, numerous accounts of what’s being referred to as a “jelly scrolling” effect have started to crop up.
Users are reporting the issue on the site’s forums, over on Reddit, and the official OnePlus forums, describing a problem whereby text bunches together and stretches when scrolling.
The result is the screen appears to be refreshing at different rates, though at this point it looks like a fairly rare occurence.
One user on the company’s official forums wrote: “Scrolling is like wobbly jelly, like your scrolling under water, like vsync is disabled which is awful, also stutters a lot amd screen latency isn’t 100% responsive.”
You can see the “jelly scrolling” effect in the following video, from YouTuber Damir Franc, starting at eight minutes and 15-seconds.
Again, this seems to only be affecting a few units, and is not something we at TrustedReviews experienced with our review unit.
Another example was provided by a OnePlus forums user in the form of a video showing the touch latency aspect of the problem.
There’s no explanation as yet for the jelly scrolling issue, with several possible causes being suggested by forum users, including displays possibly being mounted upside-down.
Whatever is going on here, it seems OnePlus is aware of the issue, according to XDA Developers, so we should hear about a fix in the near future.
Have you noticed the problem on your OnePlus 5? Let us know in the comments.