Despite the Oculus Rift arriving with some customers almost week ago, many of those who pre-ordered the VR headset are still waiting.
It isn’t a situation the Facebook-owned company has dealt with particularly well. Customers have been left in the dark with zero communication from the firm.
Now the company has piped up and explained that it has been unable to meet original shipping estimates due to a component shortage.
Related: Oculus Rift review in progress
Worse still, there will be no update on the situation for at least a week.
In an email to consumers, Oculus explained: “
“We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12th.”
While the update is coming on 12 April, it doesn’t mean the headsets will be on their way out.
As an apology to those affected by the delays, Palmer Luckey’s team is refunding the shipping costs, even to international customers.
https://twitter.com/statuses/716241817901993986
Twitter users have thanked the CEO for his update, but cautioned Oculus against further lack of communication with customers.
One, @killyourfm, wrote: “This. Communication can solve almost anything Brendan. Silence only forces speculation and animosity.”
Another, @BSanbizzle, added: “Thank you! Never stop communicating with your customers. Last week’s silence was a big mistake.”
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Have you received your headset yet? Or are you miffed about being left in the dark? Share your thoughts below.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
