Following the major outage in July, O2 once again seem to be having major network problems. Staff at Trusted Reviews noticed issues with the O2 network in London earlier in the day and it looks like the outage may be affecting many others. Reports show that more than 2 million O2 customers have been affected by the issues.
O2’s service status page appears to be struggling to display information, probably owing to the amount of people attempting to access it. After a number of attempts we managed to get the following information:
“Further to our previous update where some customers in some areas have been unable to make or receive calls, send texts or use data, the cause of the fault was identified and fixed this afternoon. Due to high traffic levels during the peak early evening period customers may experience intermittent performance as full service is recovered. We would like to reassure those customers still impacted that we are working as hard as we can to systematically restore their full service.”
In addition O2 claim:
“Making calls and using data: We’ve got a problem with our 2G service in North West Scotland. If you’ve got a 2G phone, you won’t be able to use it for calls, texts, email, or internet. Our 3G service is still working fine.”
It appears, however, that issues with their network in London, at least, have not been resolved. Many people still do not have the ability to make calls.
3G service appears to not be affected by these issues so if you have a smartphone and need to use your phone for calls you can attempt to use an app such as Rebtel which uses VOIP technology to allow calls via the internet.