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Motorola explains Lollipop delay as Moto G updates hit India and Brazil

Motorola has announced the 1st and 2nd generation Moto G phones have been updated to Android 5.0 in Brazil and India, but in doing so has tried to explain why the new OS has yet to hit handsets in all territories.

In a blog post (via CNET), Motorola’s software updates chief David Schuster has gone into detail on the lengthy process between Google releasing the update to manufacturers and getting it to consumer’s handsets.

Schuster said Lollipop was the most ambitious and largest version of Android yet and claimed everyone “needed time to adapt.”

He said as soon as Google released the source code Motorola began testing with third party carriers and governing organisations in the various countries.

After Motorola gets done with it’s own testing, it is then passed on to local networks to ensure it’s all up to standard.

Read more: Android 5.0 Lollipop update: When will my phone get it

Explaining why some users receive the updates before others, Schuster said: “Before releasing an upgrade widely, we perform “soak” tests, during which we release the software to a small group of users so that we can monitor performance data and user feedback over several days to make sure everything looks good.

“It is very important to us that an upgrade improves your experience. The soak test can reveal problems that need to be fixed, and based on the feedback we may decide to tweak or incorporate new changes to correct any issues.”

The Motorola blog post doesn’t reveal anything we didn’t already know, but it’s nice to see one of the major manufacturers acknowledging the inherent problems of upgrading to the latest versions of Android.

Moto did say Google’s launch of developer previews had helped to speed up the roll out of updates and championed its ability to get Lollipop to the Pure Edition Moto X in just 8 days.

However, there’s still no word on when the promised update will land on UK versions of the Moto G stable, although the firm promised a staged roll out for the 2nd gen version in the United States.

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