large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Microsoft Teams, Outlook, Xbox Live and more down

UPDATE: Microsoft appears to have fixed the issue affecting its online services.

The company has seemingly identified the source of the issue, tweeting that it believes a recent network change was to blame for the widespread outage of Teams, Outlook and the like.

Over on the Microsoft 365 Admin Center, meanwhile, the company has noted that “A wide-area networking (WAN) routing change is causing impact to the multiple services.”

Microsoft is now in the process of rolling back this network update. Sure enough, the Downdetector graphs for each of Microsoft’s online services appear to be returning to their previous levels, indicating that the company’s fix is working.

ORIGINAL REPORT: Microsoft appears to be experiencing a major outage of its online services, with the likes of Teams, Outlook, Xbox Live, and more all down for many.

The service monitoring website Downdetector shows a spike of thousands of reported issues from around 7am this morning right across Microsoft’s suite of online services. These also include the company’s cloud computing platform Azure, its online storage service OneDrive, the Microsoft Store, and its document management system SharePoint.

At the time of writing, there had been 4,669 complaints about Microsoft Outlook being down and 3,748 about Microsoft 365, according to Downdetector UK.

This appears to be a global issue, with users across the UK as well as in the likes of India, Japan, Ethiopia, Australia, and UAE all reporting the inability to send messages in Outlook and join calls in Teams.

Microsoft’s has issued a couple of tweets on the widespread issue via the official Microsoft 365 account:

The company claims that it has “identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps.”

We’ll update this story as we hear more.

Why trust our journalism?

Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.