Microsoft’s Outlook.com email service is suffering a major outage, hitting users all over Europe
Outlook and Hotmail users have taken to social media to voice their displeasure, while the service tracking website DownDetector shows widespread outages across the continent.
In a tweet on Monday evening, the company tweeted: “We are aware of intermittent connectivity for some users in European countries and we’re working to resolve ASAP. Thanks for your patience.”
In a post on its Service Health page the company went into more detail, admitting “users may be unable to access their outlook.com email accounts. Users may also observe that sent emails remain in the Drafts folder.”
We are aware of intermittent connectivity for some users in European countries and we're working to resolve ASAP. Thanks for your patience.
— Microsoft Outlook (@Outlook) September 18, 2017
Dribbling through
As of around 10:30pm UK time the company’s @Outlook Twitter account was replying to tweets from annoyed users saying “our team is working to resolve this as soon as possible!” It also encouraging them to check the aforementioned service health page for updates.
Within the DownDetector comments, some users have reported emails are not starting to dribble through, but are expressing concern over the whereabouts of those sent earlier.
Nicola Toms writes: “Just starting to get current emails but will backdated ones come through? I am expecting some important emails today and am not sure if response have been sent.”
Our team is working to resolve this as soon as possible! Check here for updates: https://t.co/IdSAqdX281.
— Microsoft Outlook (@Outlook) September 18, 2017
The firm said it is redirecting requests to alternative infrastructure in an attempt to restore service.
However, it hasn’t revealed what has caused the problem, or offered an ETA as to when normal service will be resumed. Other Microsoft online services, like OneDrive, appear to be unaffected by the outage.
Has Microsoft’s Outlook outage ruined your Monday productivity? Drop us a line @TrustedReviews on Twitter.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
