Is EE down or not working as intended? If you’re suffering from mobile or broadband network issues and you’re an EE customer, you’ve come to the right place.
EE broadband outage – August 29, 2017
Update: EE confirms that the issue was resolved by 10am this morning. An EE spokesperson provided Trusted Reviews with the following statement:
“Around 10am today, we resolved an issue which affected some of our broadband customers. Our customers are now able to get online as normal, and we’re sorry for any inconvenience this caused.”
On August 29, a large number of EE broadband customers were inconvenienced by issues with their internet service.
Issues seemingly began at just after midnight last night, with Down Detector reporting a spike of 82 reports of problems. The peak number of complaints came at around 9am on Tuesday morning, with as many as 738 customers bemoaning poor service.
EE eventually confirmed the issue on Twitter:
We're aware of an issue affecting some broadband customers this morning. Sorry for the inconvenience it is causing.
— EE (@EE) August 29, 2017
The company also promised that it was working on a solution, and that a possible fix for some users may have been as simple as restarting their router:
We're working hard to get this resolved as quickly as possible. For some, turning the power off and on again is resolving the issue.
— EE (@EE) August 29, 2017
The outage appears to have predominately affected England and Wales, although there were some sparse reports of problems coming in from Northern Ireland and Scotland. The largest number of complaints originate in London and the South East, although that’s likely due to population density rather than anything else.
EE mobile network down – May 16, 2017
If you’re an EE mobile customer and you had some issues with your service on May 16, 2017, you weren’t alone.
EE customers across the UK bemoaned poor service on the morning of May 16, as widespread reports of a network outage emerge. Several hundred EE users reported issues to Down Detector, a website that tracks complaints over downed services.
According to the tracker, the issues appeared to start between 5am and 6am on Tuesday, May 16, and began tapering off between 10am and 11am. The map shows that complaints were widespread across the UK, with affected locations including London, Birmingham, Cardiff, Brighton, Sheffield, Glasgow, and Belfast.
Users also took to Twitter to complain about the outage:
@EE hi, having probs with mobile internet. Some sites (eg BBC, Facebook, Google services) not working. Twitter, ee website working ok.
— James Coates (@helicon9) May 16, 2017
@EE Hi, my 4g is not working on my phone, have tried restarting phone etc, is there any problems?
— sarah (@shuffles30) May 16, 2017
@EE Both my 4g and 3G not working! Any idea what's going on and how long it will take?
— Michael Smith (@michaelsmitty) May 16, 2017
EE responded to some customers on Twitter with the following statement: “We’re aware of a data issue affecting 4G internet connectivity on some services for a few customers this morning. Voice is unaffected. We’re working to fix the issue ASAP.”
Hi. We’re aware of a data issue affecting 4G internet connectivity on some services for a few customers this morning. (1/2) -JT
— EE (@EE) May 16, 2017
Voice is unaffected. We’re working to fix the issue ASAP. (2/2) -JT
— EE (@EE) May 16, 2017
Speaking to TrustedReviews, an EE spokesperson confirmed that full service was restored before 11am, and said: “We had a data issue affecting some internet services for some of our customers on 4G. Phone calls and text messages were unaffected, and some internet services continued to work as usual. We apologise for any inconvenience caused.”
At the time of outage, EE’s Network Status Checker noted that there are issues with data services, and says: “Some customers have reported a problem with data services today. We are working on it right now and expect to have it fixed soon.”
Related: Best Android phones
Have you experienced any mobile or broadband issues today? Let us know in the comments.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.