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iPhone 6 Plus cameras ‘may fail’, says Apple

The iPhone 6 Plus has been out for nearly a year, so it’s no surprise design hitches are starting to appear.

Apple has pledged to replace the camera on certain iPhone 6 Plus handsets completely free of charge.

The company claims that the camera units on certain models aren’t up to scratch, which can potentially result in poor quality photos.

“Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry,” the Apple website explains.

It continues: “The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.”

Related: iPhone 6S

Apple has set up a web-page that lets iPhone 6 Plus owners check to see if their device belongs to the affected batch.

All you need to do is enter your iPhone serial number into the page. You can find the number in the Settings > General > About section on your phone.

If it turns out that your phone is one of the dodgy ones, you have three options.

You can head over to an authorised service provider, an Apple retail store, or contact the company’s technical support.

Then your iPhone will “be examined” to verify that the handset is eligible, after which you’ll have the camera replace.

Our best guess for the faulty component would be the optical image stabilisation mechanism, which only features on the iPhone 6 Plus, not the iPhone 6. Apple has not confirmed the exact fault however, so we can’t say for sure.

Related: iPhone 6S Plus

Please note – Apple issues a warning to those with cracked screens looking to fix their cameras:

“If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.”

Apple also says it “may restrict or limit repair” to the country you originally bought your iPhone from.

You’ll also only be able to get the camera fixed within the first three years of retail sale, so get moving folks.

Is your iPhone affected? Did you notice blurry photos? Let us know in the comments.

Check out our smartphone group test video below:

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