Apple is extending the warranty on the iPad Pro’s Smart Keyboard peripheral, due to ongoing issues with the functionality.
Because of problems with sticking/repeating/unresponsive keys, connectivity and other ’functional’ issues, Cupertino will now provide free repairs for three years after purchase.
Related: iPad Pro review
If a user already purchased a replacement due to one of the listed issues, they’re now eligible for a refund.
The news comes from a leaked internal memo (below) seen by 9to5Mac.
The report says retail staff and authorised service providers have now been made aware of the new policy.
Apple usually grants a 12-month warranty with newly purchased hardware, so this move gives customers two years additional protection, provided the issue befalling them fits the criteria.
The news will be greeted enthusiastically by those who splashed out on the Smart Keyboards to give their iPad Pro more of a laptop feel.
They’re also among the more expensive iOS accessories, starting at £149 for the 9.7-inch keyboard and £169 for the larger version.
Have you experienced any functional issues with the iPad Pro’s Smart Keyboard? Drop us a line in the comments below.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.