Unless you like dancing with the danger of blisters and burns, you probably want to stop using your Basis Peak.
We reported back in June that the Basis Peak activity tracker had been pulled from sale amid users reporting overheating issues, and that existing owners should stop wearing the device. Basis had hoped to fix the issue with a software update, but today has thrown in the towel.
Instead, Basis has contacted all owners via email to issue a complete safety recall. Josh Walden, senior vice president and general manager, Intel New Technology Group stated: “Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the user experience. As a result, we are asking that you return your Basis Peak watch and authorised accessories for a full refund at your earliest convenience. This was a tough decision, but your safety is our top priority.”
Related: Best Fitness Trackers
Existing user data will remain available until 31 December 2016, after which the Basis Peak services will be switched off and your device will no longer sync. More details on the return process can be found at Basis’ support website.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
