HTC plans to issue a fix for an issue preventing some owners of the HTC One M7 handset from placing and receiving calls.
A HTC spokesperson confirmed the problem to TechRadar, with a recent HTC Service Pack downloaded from the Google Play Store the presumed (but unconfirmed) culprit.
The firm says resolving the problem, which could also be affecting One M8 users, is its number one priority and has told customers to expect the roll out in the coming days.
The statement says: “We are aware that some HTC One M7 (and possibly some M8) users have recently been experiencing audio issues making network calls on their devices.
“WiFi calling does not seem to be impacted at this time. We’re working around the clock with our technical teams and partners to resolve the issue as a number one priority.
“We will provide further updates as soon as we can. For anyone experiencing this issue with your HTC One (M7 or M8), you may want to try WiFi calling, and we ask that you please contact your local Customer Care: www.htc.com/support.”
Speculation suggests the Service Pack may have caused the instability, but HTC isn’t offering up that information at this stage. As the original report points out, if you haven’t downloaded the update yet, it may be wise not to do so.
Is yours one of the handsets affected by the problem? Let us know your experiences in the comments section below.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
