Google labels LG ‘erratic’ as it apologises for Google Nexus 4 shortages

With Google Nexus 4 sales marred by stock shortages, Google has apologised for the handset’s lack of availability, describing the situation with manufacturer LG as “erratic.”

One of the most in-demand devices on the market thanks to its high-end specs sheet and minimalist price tag, the Google Nexus 4 has suffered from repeated stock shortages since launch, with the handset still out of stock in the UK.

With the November 13 Google Nexus 4 UK release date seeing the Android 4.2 handset sell out in less than 30 minutes, Google Nexus 4 stocks were replenished on December 4 only for the device to sell out once again.

“I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue,” Google UK and Ireland MD, Dan Cobley stated via his official Google Plus page reported by Ubergizmo.

Shifting some of the blame to the handset’s manufacturer LG, Cobley added: “Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.”

Discussing the continuing Google Nexus 4 stock shortages, Cobley expanded on when eager consumer can expect to get their mitts on the Samsung Galaxy S3 and iPhone 5 rival.

“For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfilment,” the Google MD said. “You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

“For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.”

Showing genuine regret for the less than smooth launch the Google Nexus 4 has received, Cobley added: “I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right. Sorry again.”

Google Nexus 4 Specs
One of the most specs impressive handsets currently on the market, demand for the Google Nexus 4 has centred around its wallet friendly price tag with the 8GB offering setting wannabe owners back £239 whilst the 16GB option costs £279.

Boasting a 4.7-inch WXGA IPS display with a 1280 x 768p resolution and 320ppi image density, the Corning Gorilla Glass 2 fronted device lines up at just 9.1mm thick and a pleasing 139g in weight. Featuring 2GB of RAM, the Google Nexus 4 was the first device to come packing the new Google Android 4.2 Jelly Bean OS.

With a 1.5GHz quad-core Qualcomm Snapdragon S4 Pro processor running the show alongside a 2,100mAh Lithium Polymer battery, the device’s entertainment aspects are handled by an 8-megapixel rear-mounted camera and a second 1.3-megapixel snapper on the face.

Were you one of the lucky ones to secure yourself a Google Nexus 4 ahead of Christmas or have Google and LG left you waiting and wanting? Let us know via the Trusted Reviews Twitter and Facebook feeds or through the comment boxes below.

Unlike other sites, we thoroughly review everything we recommend, using industry standard tests to evaluate products. We’ll always tell you what we find. We may get a commission if you buy via our price links. Tell us what you think – email the Editor