The Google Home and Chromecast devices are experiencing an outage with “some” in a number of territories around the world, the company has confirmed.
Many users of both smart home devices are contacting the @MadebyGoogle Twitter account complaining they’re unable to use their devices.
Google is acknowledging the issue, confirming the problems to TechCrunch, but isn’t getting specific at this stage. However, it is telling affected users it is working on a fix.
One user said his speaker replied to the “OK Google” command with “Google home has not setup yet. Download Google Home app.” The user in question even tried a factory reset to no avail.
Others say the Google Home app is still recognising the Chromecast device, but are unable to cast content to their television sets. The Chromecast icon has even disappeared from many top streaming apps like Hulu, Netflix and HBO.
Hey there, sorry to hear you were late! Could you help us out with more details on what happened exactly? We'd be happy to help you troubleshoot any issue.
— Made by Google (@madebygoogle) June 27, 2018
The company has been responding to scores of people experiencing issues with their devices and are promising to update them once the problem has been fixed. The firm is encouraging owners to “hang in there” at the time of writing.
Affected users have been tweeting at Google for most of the afternoon so it appears the issue is significant enough to sufficiently trouble Google’s engineers.
Hey Soven, we saw your tweet and wanted to chime in. Our team is aware of this issue and working on a stable fix. Stay tuned.
— Made by Google (@madebygoogle) June 27, 2018
One Twitter user claimed then issue is down a failed update pertaining to location privacy, but Google has not confirmed that.
Have you experienced problems with your Google Home and Chromecast today? Drop us a line @TrustedReviews on Twitter.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
