The long-awaited PS4 Pro finally arrived this month, along with its new 4K HDR abilities and increased processing power.
Unfortunately, it emerged shortly after the Pro’s launch that some owners found they were getting nothing but a blank screen when connecting their new consoles to their TV.
The issue reportedly affected a range of TVs, including sets made by LG, Sony, Philips, Samsung and Vizio, along with a host of AV receivers and sound bars.
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Some PS4 Pro owners also reported the console as limiting them to 2K HDR pictures after incorrectly recognising their TVs as being incapable of 4K HDR output.
Now, LG seems to have taken steps to remedy the issue (via Forbes), releasing a firmware update for its 4K HDR TVs that should enable Sony’s new console to work properly with its sets.
LG owners should see the new firmware update download and install automatically the next time they turn their TV on – providing it’s connected to their local network.
The issue seems to have affected both OLED and LCD TVs, and it’s not yet clear whether LG has introduced the update for both types of set.
It’s also unclear whether the firmware update has rolled out in all regions, but if you’re an LG TV owner it’s worth taking a look in the setup menus to see if it has arrived yet.
Following reports of the 4K HDR output issue, Sony provided an official response on its EU PlayStation Forum, with a support representative suggesting a temporary fix.
If you’re still having issues you can try this fix for yourself by switching the console into Safe mode and changing the digital rights management setting from HDCP 2.2 to 1.4 (full instructions can be found by following the above link to the forums).
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Let us know if you’re still having problems in the comments.