EE users reported severe problems accessing roaming services and data abroad to start the week. The network now claims the outage issues have been resolved – but you can try our potential fixes for the network problem if you still can’t call, text or use the internet in faraway lands.
The latest guidance from EE suggests that normal roaming service has resumed for its subscribers, following roughly three days of problems:
https://twitter.com/statuses/760465846183616512
According to multiple customer reports, the network issues started at the weekend:
https://twitter.com/statuses/760012732431233024
EE was quick to acknowledge the outage – and apportion blame to its roaming network partners:
https://twitter.com/statuses/760053572973264896
https://twitter.com/statuses/760058311614074880
What should you do if you’re abroad but still unable to roam? EE and other UK mobile networks recommend the usual suite of fixes, including turning your phone on and off again, or toggling flight mode on and off, which essentially resets your device’s connectivity.
Users have reported varying degrees of success with these options.
iPhone user? You have a nuclear option to enjoy. You can do a hard reset of your network settings by opening ‘Settings;, then hitting ‘General’ > ‘Reset’ > ‘Reset Network Settings’.
Performing this delete all your remembered Wi-Fi networks and paired Bluetooth devices, so it’s only really worth it as a last resort.
Failing all that, we can tell you all about how to complain to Ofcom about your mobile network.
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Still affected by the EE roaming problem? Know of any other fixes? Let us know in the comments below.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.