large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

BT internet down? Thousands of users say broadband not working

Update: A BT spokesperson told TrustedReviews: “A small number of BT customers had difficulty accessing certain websites or applications for less than ten minutes this afternoon.
 
The spokesperson continued: “We are continuing to investigate this and there are currently no indications that it was an issue with our network.”

We should also note that a number of other providers experienced similar issues, including Virgin Media and TalkTalk. Some websites were also struggling to load, including Amazon, EA, Ebay, Spotify, WhatsApp, and Facebook. We’re still not sure why – stay tuned.

Original article:

Is your BT internet not working? You’re not alone – thousands of users have reported issues with the service today.

It appears that BT broadband is not working for some customers, without service tracker DownDetector listing over 2,000 problem reports within the last hour. The issues don’t appear to be localised either, with reports logged across England, Scotland, and Wales.

Here’s DownDetector’s issue report chart:

down

And here’s DownDetector’s live outage map:

down

In the last hour, a large number of BT customers have taken to Twitter to voice their internet woes:

https://twitter.com/statuses/791262424733196288

https://twitter.com/statuses/791261089883455488

https://twitter.com/statuses/791261781612236801

That said, it seems BT internet is still working for at least some users:

https://twitter.com/statuses/791270690582302720

https://twitter.com/statuses/791266769516240896

A BT spokesperson told TrustedReviews that the matter is being investigated. We’ll update with any comment.

Related: iPhone 8

Watch The Refresh: The best tech gossip and reviews every week

Are you experiencing any issues? Let us know in the comments.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have 9 million users a month around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.