In a curiously delayed move, Apple has finally launched a customer support account on Twitter.
Apple now has an official Twitter account dedicated to helping customers with their iDevices.
The account, aptly named @AppleSupport, has only been live for one hour, but has already posted north of 100 tweets.
Check it out:
https://twitter.com/statuses/705377245578199040
Most responses seem to be directing customers to Direct Messages or Apple support pages.
However, @AppleSupport’s bio says the page will “provide tips, tricks and helpful information”.
For example, Apple offers advice on how to turn lists into check-lists on the Notes app:
https://twitter.com/statuses/705377274564968448
Related: iPhone 6S review
The page already has over 18,000 followers, and that figure is quickly rising.
It’s worth noting that Apple still doesn’t have an official account that spans its entire brand.
However, the company does operate a number of accounts for specific services like the App Store, Apple Music, and iTunes.
What’s more, several company executives at Apple also have personal accounts, including CEO Tim Cook.
The @AppleSupport page’s operational hours are 08:00 to 17:00 (PT), and currently only offers English-languge support.
What do you think of Apple’s new Twitter account? Let us know in the comments.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
