Apple has been instructed to compensate a man who was refused a warranty claim over a crack in his Apple Watch display.
Gareth Cross, from Aberystwyth, North Wales complained to Apple after finding a crack in the Apple Watch Sport, a mere 10 days after splashing out £339 on the wearable.
When informed his claim wasn’t eligible for a repair or replacement under the warranty, Mr Cross decided to take his claim to court.
Considering Apple earned record profits of $18.4 billion (about £12.7bn) in the last financial quarter it’s hardly likely to dent the firm’s coffers, but the victory could be a breakthrough for other consumers meeting resistance from Apple when it comes to returns and warranty claims.
“I couldn’t understand why they would want to go to court over the issue, but ultimately I wanted [to] stand by my consumer rights,” Mr Cross told the BBC.
“The case did start to become a little stressful, especially toward the end with the prospect of having to attend court to defend my claim against what was the most valuable company in the world.”
Related: Apple Watch 2: Everything you need to know
Mr Cross said he planned to buy another Apple Watch with his compensation, but says he may wait for the second generation model.
We guess you could say he’s a smart… watch fan.
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Do you have any strange smartwatch stories? Let us know in the comments.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
