Apple sold dodgy USB-C cables, and now it wants them back
Apple has launched a replacement program for a number of USB-C charge cables it sold last year.
The company says that the recall is based on a “design issue” that means the cables may stop working correctly.
The recall relates specifically to cables sold during June 2015 – here’s how to tell if yours is affected:
Apple’s cable replacement guide
“A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue,” explains Apple.
“As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an effected cable,” the company continues.
Apple says that all “eligible customers” will receive a new, redesigned USB-C cable for free.
It’s worth noting that the program also covers USB-C cables that were sold by Apple as a standalone accessory.
So how do you get a replacement cable? If you’ve already provided a valid mailing address during MacBook registration, you’ll be sent a new cable by the end of the month.
Otherwise, you’ll need to provide your MacBook serial number to verify eligibility. You can then contact Apple through a retail store, an authorised service provider, or Apple Support, to claim your free cable.
Also, if you’ve already replaced your cable because of this issue, you can contact Apple for a refund.