Apple has responded to customer complaints surrounding Wi-Fi issues with the new MacBook Air 2013, stating it will replace affected laptops.
With a number of early adopters of the latest MacBook Air iteration suggesting they are being faced with faltering Wi-Fi connections, Apple has stated that, in the US at least, the problems should be ‘captured’ before devices make it to consumers’ hands.
Troubling owners of both the 11-inch and 13-inch models, the Wi-Fi based MacBook Air 2013 problems are seemingly caused by the computer’s jump to an 802.11ac Wi-Fi standard, a move which should offer triple the connection speeds of former 802.11n units.
An internal note to Apple retailers has reportedly stated: “In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.”
Although in producing our MacBook Air 2013 review we encountered no problems with the system’s Wi-Fi connection, many early adopters have flocked to Apple’s support pages in search of answers and to vent their frustrations at the issues.
“I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out,” the original posting on the Apple forums stated. They added: “This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.”
Far from the only reported incident, hundreds of MacBook Air 2013 owners have reported similar complaints.
“I have the same problem with my 2013 MacBook Air 11 inches,” another owner stated. “The connection drops and the MacBook fails to recognize the signal even close-up. Restart is the only way around it. It does happen once or twice a day.”
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