large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

Amazon Ring may have exposed some users’ Wi-Fi passwords to hackers

An Amazon Ring vulnerability may have given hackers access to some users’ Wi-Fi passwords, according to a report by cybersecurity researchers. 

Researchers at Bitdefender discovered an issue back in June, which allowed anyone close enough to a Ring device to intercept the Amazon-branded doorbell and snatch private Wi-Fi network credentials.

Read our review of the Ring Video Doorbell 2

Hackers could then use this information to gain access to the network and launch larger attacks, conduct surveillance or use the password to access other devices with the same login details.

The vulnerability affects the configuration and reconfiguration process used to set up or repair Ring devices, as this is when they require a wireless connection to join the local network.

“When first configuring the device, the smartphone app must send the wireless network credentials,” explained Bitdefender in its report. “This takes place in an unsecure manner, through an unprotected access point.”

Once the network is up, the app connects to it automatically, queries the device and sends the credentials to the local network all in plain HTTP text. The unencrypted connection could allow any nearby eavesdroppers to access the user’s home network credentials.

Hackers aware of the vulnerability can even use this knowledge to orchestrate an attack by prompting the user to reconfigure their device.

“The attacker must trick the user into believing that the device is malfunctioning so the user reconfigures it,” warned Bitdefender. “One way to do this is to continuously send deauthentication messages, so that the device is dropped from the wireless network.”

Read our review of the Ring Video Doorbell Pro

The user will be unable to receive notifications or reach the remote servers to view their live view feed, eventually being forced to reconfigure the device by leaving and joining the network again, allowing the attacker to intercept and grab their home network credentials.

Thankfully Amazon resolved the issue in September, though the issue was only disclosed to Ring users this week.

In a statement to Trusted Reviews, a spokesperson for Ring said:

“Customer trust is important to us and we take the security of our devices seriously. We rolled out an automatic security update addressing the issue, and it’s since been patched”.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have 9 million users a month around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.