If you’re one of the unlucky gamers, whose PS5 pre-order went missing (or fell of the back of a lorry) somewhere between Amazon’s warehouse and their home, the online retailer has some good news.
The company’s UK arm has emailed some gamers confirming replacement consoles have been acquired and is requesting permission to charge the payment method again, following the initial refund. Those who receive the email have until 23:59 on Saturday December 5 to inform Amazon they still want the console, in order to ensure their pre-order is fulfilled.
The email, received by gamers like Push Square’s Anthony Dickens (below), doesn’t say exactly when the new order will be fulfilled, but it’ll be a relief to those who’ve missed out initially. Hopefully, the new arrivals will arrive in time to sit under the Christmas tree.
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“We are please to confirm that we will be able to secure a PlayStation 5 for you as a replacement for the order that you didn’t receive,” the email (below) reads. “Please note that this offer is solely for the purpose of replacing the PlayStation 5 that you ordered. It cannot be transferred to another customer and cannot be used to purchase additional units of the PlayStation 5.”
The development comes following reports of consoles going missing in the mail and not arriving on the November 19 release date, or thereafter. Some gamers appeared to have their consoles intercepted and replaced with appliances like air fryers.
Well done @AmazonUK for “putting it right”. Hopefully it’ll actually arrive this time… #ps5 pic.twitter.com/XllLIy2ocV
— Anthony Dickens (@antdickens) December 2, 2020
How this happened and those responsible remains unknown, but this seems to be Amazon delivering on its promise to “put it right.”
Last month a spokesperson said: “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
Were you affected by the missing Sony PS5 controversy? Have you heard from Amazon today? Let us know @trustedreviews on Twitter.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.