large image

Trusted Reviews is supported by its audience. If you purchase through links on our site, we may earn a commission. Learn more.

How to return an app on the iOS App Store

If you’ve accidentally bought an app on your iPhone, then this guide will show exactly you how you can return it.

Every one of us has made a purchase that we’ve come to quickly regret for one of many genuine reasons, but fortunately there is a way to reverse this mistake if you’ve paid for an app on the App Store. This guide will show iPhone users how you can request a refund, so that no harm has been done.

What we used

  • We used an iPhone 13, but you can use any device with a web browser

The Short Version

  • Go to reportaproblem.apple.com and sign in with your Apple ID
  • Tap the ‘I’d like to’ menu, and scroll down to ‘Request a refund’
  • Choose the reason you’d like a refund, select the app or subscription, and submit the request

  1. Step
    1

    Go to reportaproblem.apple.com and sign in with your Apple ID

    First of all, go to the web address reportaproblem.apple.com in your browser (this can be on your smartphone, desktop computer or tablet). You’ll need to log in with your Apple ID, so make sure you have this to hand along with your password.

  2. Step
    2

    Tap the I’d like to menu, and scroll down to Request a refund

    Once you’ve logged in, you’ll be greeted with a menu that lets you report a problem to Apple. From the dropdown menu that reads ‘I’d like to’, just scroll down to ‘Request a refund’ and tap on this.

  3. Step
    3

    Choose the reason you’d like a refund, select the app or subscription, and submit the request

    There’s another dropdown menu here that lets you choose the reason you want to request a refund. From the preset options, tap on the one that applies to you, select the name of your app from the list, and then tap Submit.

FAQs

How can I check the status of a refund request made to Apple?

Simply log in to the same website, reportaproblem.apple.com, and select Check Status of Claims from the dropdown menu

Can I request a refund when the transaction is still pending?

No, you’ll have to wait until the transaction has been completed before requesting a refund.

Why trust our journalism?

Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.

Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.

author icon

Editorial independence

Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.

author icon

Professional conduct

We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.