How to return a game on Steam

You’ll be able to return a game through your Steam account, so the first step requires you to log in as normal. 

In the top-left corner of the Steam page, you should see the option for ‘Help’. Click it. Right at the top of the dropdown you’ll find the option for ‘Steam Support’. Press it.

Scroll down a little, and then hit ‘Purchases’. You will find it sandwiched between ‘Games, software, etc.’ and ‘My Account’.

The game that you want to return should be listed underneath ‘Last Six Months of Purchases’. If you can’t see your chosen game, it’s likely because you purchased it too long ago for it to be viable for a return. Select the game you want to return.

Near the top of the new page, underneath the header ‘What issue are you having with this purchase?’ you should see the following option: ‘I would like a refund’. Click it.

Steam will then try and offer you help to fix a gameplay or technical issue before resorting to a refund. If this is the reason why you want to return the game, it may well be worth exploring. But if you’re adamant you want to return the game, click ‘I’d like to request a refund’. 

Steam will then give you two options for a refund. You can either have store credit sent to your Steam Wallet, or you can get a refund through the payment card used to purchase the game.  

On the next page you land on, you’ll be given the option to tell Steam why you’re requesting a refund for the game. Below this, you’ll see the option for ‘Submit Request’. Click this. 

Steam will then confirm your request has been submitted. As long as you comply with its refund policy, it should be approved. Steam claims that you will receive a full refund of your purchase within a week of approval.