How to cancel an Amazon order

Open up the Amazon website on your computer. You can also do this on a phone or a tablet, though you will need the Amazon Shopping app to do so.

Hover over the Accounts and Lists button that’s on the home page. It sits in the top menu section and is on the far right. It should also say the name of the person who owns the Amazon account.

From the drop-down menu that is presented, click on the button that says Your Orders.

Out of the orders on the Your Orders page, find the item that you want to cancel.

Once you have found the item you want to cancel, click on the button that says Cancel items. It is grey and will sit on the far right side of the item box.

The blue price box on the right side of the box should already be selected, however, if you are looking to cancel a larger order that has multiple items, make sure you only select the boxes that you want to cancel, or it will cancel your entire order.
Click on the cancellation box on the far left-hand side of the screen.

Choose the reason you want to cancel your order. This is optional, meaning you can skip this step if you don’t want to disclose the reason for cancelling your order.

Once you have chosen your reason for cancelling your order and the blue price button has been ticked, click the yellow button that says Cancel the selected item in this order.

Once you have clicked the Cancel item button, you will be taken to a new page that confirms your order has been successfully cancelled. You should also check the email associated with the Amazon account to confirm it has been cancelled and to check when a refund will be coming, provided that you have already been charged.