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Zoom 5363 AC1900 review

Gordon Kelly



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Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900
  • Zoom 5363 AC1900


Our Score:



  • All-in-one DOCSIS 3.0 Modem & 802.11ac WiFi
  • AC1900 rated with Turbo QAM support
  • Aggressively priced


  • Poor performance for an AC1900 router
  • Poor build quality
  • Antiquated setup process

Key Features

  • 802.11ac AC1900 WiFi
  • DOCSIS 3.0 cable modem
  • 4x Gigabit Ethernet
  • WPS, WPA/WPA2 security
  • IPv6 Support
  • Manufacturer: Zoom
  • Review Price: £119.99

What is the Zoom 5363 AC1900 DOCSIS 3.0 Cable Modem Router?

In both name and functionality: ‘a mouthful’. The ‘5363’ is an all singing, all dancing product that tries to jam just about everything you could want from a router into a single device. It combines a high speed cable modem and 802.11ac WiFi with Broadcom Turbo QAM compatibility for an ‘AC1900’ rating, currently the fastest wireless classification available. Zoom has also given it a great price. How could things possibly go wrong?

SEE ALSO: More Router Reviews

Zoom 5363 AC1900

Zoom 5363 AC1900 DOCSIS 3.0 Cable Modem Router – Design

The first point to make is all these credentials are internal and the compromises you will immediately notice are external. We recognise tastes differ, but from a superficial perspective the 5363 is no looker and at 208 x 189 x 51 mm it is large and incredibly boxy.

Zoom does attempt to liven it up with a textured pattern which also acts as ventilation, but this only applies to one side and the right side is completely plain. The reason for this is the 5363 has wall mountable points here, very credible, but if your room layout means this side will be visible it shows off a product that simply looks unfinished.

Furthermore build quality is poor with flex in the joints, a WPS button that popped in on us when first pressed (and wouldn’t pop back out again) and LEDs which only show incoming and outgoing traffic, not which wireless bands are in use. We don’t expect miracles in router design, but physically the 5363 is disappointing.

Zoom 5363 2Zoom 5363 AC1900 DOCSIS 3.0 Cable Modem Router – Features

So it is a good thing the 5363 wows us with its feature set. Firstly Zoom has pulled out all the stops with a DOCSIS 3.0 cable modem (not for use with DSL-based networks) capable of handling Internet speeds of up to 343Mbps. There’s plenty of future proofing there.

Secondly Zoom has gone for a full blooded AC1900 wireless ac configuration with 3x3 antennas that produce a theoretical bandwidth of 1300Mbit over 802.11ac and up to 600Mbps over 802.11n. The latter comes down to the aforementioned Broadcom Turbo QAM chipset which bolsters the legacy 802.11n 2.4GHz band. Zoom isn’t the first to do this – we have previously seen it in the Linksys EA6900 and WTAAC1900, Asus RT-AC68, Netgear Nighthawk R7000, budget TRENDnet TEW-818DRU and our current favourite, the D-Link DIR-880L – but this is the first time we have seen it combined with an integrated modem.

In addition to this the 5363 packs Beamforming, four Gigabit Ethernet ports and support for WPS, WPA/WPA2 security and IPv6. One bizarre omission though is the lack of a USB port. With many routers having a pair of USB ports for networking printers and an external drive it is odd to see a feature even most ISP-supplied routers would provide being absent. For some this might even be a deal breaker.

Zoom 5363 AC1900 DOCSIS 3.0 Cable Modem Router – Setup

USB aside the Zoom does fulfil the needs of most, though trouble reappears when it comes to the setup process. Having been used to the silky smooth browser-based setup wizards seen from the likes of Asus, Linksys, D-Link and Netgear setting up the 5363 was like being thrown back in time.

After connecting to the router no wizard is triggered, instead you manually type into a browser and login with the default admin/admin username and password (a security no-no in 2014). Even then nothing happens. To configure the modem and wireless (the latter of which had its 5GHz band set to a channel which cannot be received in the UK) you must dig through each section of the UI and manually configure it.

SEE ALSO: Best Powerline Network Adapters

Zoom 5363 UI Zoom 5363 UI modem

Click here for full-size versions: Image 1, Image 2

If this didn’t already scare away technophobes, the user interface will as it again looks like something from a bygone era. Advanced users will find their way around without much trouble, but the lack of any integrated help screens or plain language explanations for each section is lazy.

Prem Desai

August 25, 2014, 11:46 am

I don't get why all router and the like reviews start off with the design.

I prefer these to be out of sight or at least discreet. I suspect (or hope) there are other like me. I do not want one of these to be the focus of the room it's in with flashing lights and a curvy upright design.

For me, the Zoom ticks almost all the right boxes with regards to design - the performance is another story .....


August 25, 2014, 4:53 pm

"If you're a cable customer who craves the convenience of single box, the Zoom 5363 is a half decent option."

Is it? In the UK can you actually use it? Did you? How?

AFAIK Virgin won't serve anything but their own kit. Is there another cable ISP which does allow your own modem?

I've recently been tucked up by Virgin with their SuperHub 1, despite the SH2 long since being available. I'd love to be able to use my own combined cable-modem/router (the convenience of a single box) rather than the SH1. Is this Zoom, at least, an option?


August 25, 2014, 8:53 pm

Looking on the Cable Forum, Virgin have just released an AC modem/router called the Super Hub 2ac (new installs are reportedly getting it) - hopefully TR can review one in the future:


August 26, 2014, 9:55 am

There are four "boxes" I need: cable modem, wifi router, DECT telephone, VoIP adapter. The fewer electric plugs the better.

ISPs are never going to do more than a combined modem/wifi-router box, but independents do make an all-in-one which takes care of all the above.

Since TrustedReviews have tested a non-ISP modem/router clearly it is possible to connect a non-ISP device direct to a cable acount? I'm obviously keen to know how. Unless I'm missing something, which is the usual case.


August 26, 2014, 6:18 pm

Sorry, my post was supposed to be standalone, and not meant as a reply. My mistake.

I'm also interested as to who this box is aimed at. As you say, I think Virgin only allow their own equipment on their network, and that's the only cable network I can think of. Who, exactly, is the Zoom aimed at?

Heron Leal

August 9, 2016, 2:46 pm

Parental control is horrible.
And It is not compatible with chromebook.

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