By Simon Williams
Reviewed: 29 Mar 2011
Review Price £593.99
There are two potential issues to watch for. (1)Turning the unit completely off, and later turning it back on. This can use up a lot of ink; Xerox has made a lot of strides in keeping this to a minimum. But in some small office were they want to save on energy cost, they will power products down over the weekend. Once this type of unit is turned on it must on 24 / 7 / 365 or you can go through a lot of ink just from power cycling. (2)Moving the unit may not seem like a big thing because in most cases once it is installed it stays in place. But some maintenance personnel not familiar with this unit may just unplug the unit and move it right a way like they would a laser or inkjet product. This could damage the unit as the liquefied ink could spill inside the unit. This unit must not be moved right away to allow the ink to cool down and congeal.
Ink changes colour overtime. Sometimes get fuzzy spots around the texts. Difficult to get Pantone colours, even after adjusting cmyk on software - illustrator. - Printer used for printing stationery
This looked like a good printer on paper and we may have just bought a lemon but this printer has had issues from day one. Didn't want to accept the ink that came with it, hangs up when turned on, says that Initialization complete but just sits there until it is turned off and back on again. When it works the out put is good, very good quality and speed. Cost per page is rather high, the solid ink cartridges and maintenance kits are way too expensive. And yesterday it died after printing less than 50,000 pages. Xerox wants to send a repairman out at a cost of $300 for first 1/2 hour, plus parts. About the cost of a new unit one on Amazon. I think we are done with Xerox, back to HP.
I wouldn't buy one again! 3000 pages later and it's died ! £500 printer £180 ink and it's a Lemon.. Xerox know about a factory fault with these machines made on the cheap in China " Power Pack " item number 112E01180 a known FAULT! the printer if turned off over the weekend or a break to save electricity will not then power back up DEAD! Xerox don't want to know and speaking with the sales man at the printer supplier quote " HP are on the ball now. They had cleaned up a lot of angry Ex Xerox owners because of this known Fault. so much so they are offering a 3 year warranty on their products to make sure customers know they are safe with HP. Personally I think Xerox have rested on their good name in recent years and it's come back to bite them " I totally agree with him i am 3 Xerox printers in, and this has hardly lasted ! I'm so gutted and Xerox customer service to date has been poor! they offer a repair service that's more than the cost of the machine! And the part which prob cost them $25 they want Euro's 275!!!!!!!!!!!!!!!!!!!!!! TAXI for Xerox your out of here!!!!! never ever again. You have ripped me off!
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