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Strangest business model ever... renting a box when you must first pay a non-refundable lump-sum £200 for the privilege of never owning it!
Was genuinely interested in this (anything has to be better than the V+ box).... right up until I saw the price. £150 is far too much for a rental box I'm afraid. The 500Gb version at £50 sounds like a far more attractive deal until you notice they want to stick an extra £40 on for installation. Such a shame, it's got the potential to be a fantastic system but it's just too expensive right now.
£200 lump sum is for new customers - whereas existing Virgin customers can pick this rental box up for an up-front investment of £150.
Think someone at Virgin needs to gain an understanding of the concept of 'rental' and 'deposit'.
I'd honestly be more interested in hooking Virgin's TV service up through Windows Media Centre - but I gather that's not exactly straight forward either.
No one is going to buy the big-boy, but the 500 Gb at £90 installed + £3 per month must be tempting. Not a bad price for a PVR with a fair few tricks up its jumper.
It's a good deal. The £150 buys you free lifetime service and/or replacement of units if they are unfixable. The £3 pm is for the TiVo software interface, which does a lot more than competitors'.
With Sky you pay for any repairs or any replacement of units.
I am about to loose my beloved first generation TiVO in a month's time when they finally turn the EPG off thanks to the new box being launched with Virgin.
I have yet to see a PVR that comes close to TIVO in terms of its ease of use and features that ensure there is always something worthwhile that I will want to watch on the hard drive, even if I didn't know I wanted to watch it!It takes about a month of use to thumbs down all the stuff you really aren't interested in but it keeps learning. If I lived in an area with Virgin Media I would bite their arm off for one of these boxes.
"Knight Rider's KIT", it should be "KITT" or K.I.T.T with 2 T's, someone did not watch the classic 80's show me thinks ;)
The Virgin Tivo still has several faults - it cuts the end off recordings - it looses channels - it is difficult to use - it has no interactive feature. Don't go there - wait until Virgin gets it sorted.
I have to say I am amazed at your review. I have been a Virgin media customer since before
their takeover of Telewest.
The original Virgin V/V+ box UI (user interface)
was far superior to the new Tivo box UI. Why?
 The original menu deign and navigation was
simple, easy to remember and required few steps.
 You could set multiple channel/time reminders (one of best and most useful features of the box/IU).
 recording was simple and easy to cancel.
In-fact it's only miss giving was that the box was old and the UI a bit slow. Apart from that it was extremely easy and clear to use.
The new Tivo box UI is almost the exact opposite.
 The menu design and navigation is clearly the implementation of a power point presentation and have never been used by its designers (else they would not have released the product with such a painful UI).
 The channel/time reminders feature has vanished! How mind numbing annoying is that. I mean to say you would think that that would be a prime requirement of such a *wonderful*
box UI? and in software its a such a no-brainer to implement. In-fact if you hit the 'ok' button on the remote, it will mark the program to record. If you hit the 'ok' button again it will not cancel the recording. The only way to cancel the recording is to leave the TY guide menu completely, navigate to 'your planed recordings' menu, find the planed recording, hit the 'ok' button there, hit the 'ok' button again to 'confirm' and the go all the way back through the menu system to the TV guide. How rubbish is that!
I could go on and on about the Virgin Tivo UI
and it's horrible design and navigation. Best you try one out for 'real' before you upgrade.
I am moving to Sky..........
I think the idea is that it records everything so you should never need set a reminder - just schedule a recording instead. If you don't want to keep the recording, you just delete it. Form what I've seen of the interface it seems pretty easy to use as well. And in long term testing - David has it installed - he's never reported any problems.
Had my Tivo box fitted on the 21/12/2011. Used it to record stuff over the christmas holidays and everything seemed great. Yesterday it had ' just wait a few minutes...' on the screen then kept going through a rebooting cycle. Got through to VM who said that they would get an engineer out the next day. To be fair the guy came out at 9am the next morning. End result was that the box had to be replaced, said that they had received a bad batch of Tivos. This means that I have lost everything that I have saved, not happy. Looking at the net you find that this must have been one big batch as a lot of problems seem to have been experienced with the Tivo. It is a great piece of kit, very impressive, but it certainley has reliabillity problems. I have no confidence in it, will continue to use Pc to save stuff that's important to me.
Initially, I made a decision based on the user reviews here not to migrate over to VM from Sky. But something didn't feel quite right. Then I came across this thread on the avforums:
So I put all their objections to the 'resident expert user' there (Carl Waring). I'm so glad I did. Carl answered all their objections to my satisfaction, and I'm now moving over to VM from Sky. There is a reason this site is called Trusted Reviews. David Gilbert has it just about right - he knows what he's talking about, and the user reviewers here (Gordon, Sanchez and Trammess) are just plain wrong. The moral? Make sure you are thorough in your research before you dismiss a viable alternative Tv services provider.
I'll keep it short, Remote way too awkward, you need to put a light on to see buttons if your using it in an evening. menus way to complicated. Stick with virgin HD or sky.
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