Vita Audio R4

Update to above :- Very simple solution to disc not coming out. The front cover of the Vita is only kept in place by magnets. It appears that if during transit the cover has slipped slightly (even by a few mm) the disc operation can be affected. With the help of a credit card this cover comes off very easily and can be put back on correctly alligned. Now the CD player eject works like a dream.
I must add that the Vita R4 is an absolutely fantastic piece of audio equipment, with great sound quality.Don't let the disc problem put you off - it really is a simple solution.

We're now have to take back our second R4. First one wouldn't read CD's the replacement wouldn't eject CD's - Vita Audio you have a serious problem with this models CD drive

Further to my original posting on the 12th September and in response to comments above we’re pleased to inform that reported problems with R4 CD have now been resolved. The main problem where R4 would occasionally fail to read CDs was tracked down to some faulty FFC (Flat Flexible Cable) connectors. These have now been replaced and upgraded to ensure future reliability.

Since its introduction in August 2008 we’ve sold many R4’s and the feedback from customers has been unanimous that it’s a fabulous piece of equipment. Like our products we also pride ourselves on the service we offer our customers, so should anyone ever experience any problems with any of our products you can rest assured that we will do all we can to help.

Further to the last posting, I should point out that I bought an R4 at Christmas which had the loading problems referred to by Alan O'Rourke. When I contacted Vita Audio/Ruark, they immediately arranged for collection of the unit and had it repaired within two weeks and then returned to my house (I did not even have to leave the house to get all this sorted!). The repaired unit (which has the new FFC connectors) works perfectly. I can wholeheartedly recommend the unit to anyone: it sounds superb; gets rid of miles of cables under the television set; steals envious comments from friends; capably fills a through-lounge sized room with sound; and Vita Audio have provided me with expemplary after sales service. The unit now works 100% fine. Excellent service Vita. Thank you