LG 37LT75 37in LCD TV Comments

My LG 37LT75

I bought the TV in January. It looked very good. Apart from the annoying ‘auto turning over to record’ when I was watching another programme I really liked it.

Then I noticed it locking up when I was trying to turn over channels. The whole TV would lock and I had to turn the TV off and back on to get it to respond to anything other than the on/off button. I ignored it for a month or so.

It got worse over the months, so 9 months in to the warranty I contacted LG. It took a few goes but eventually an engineer was assigned. He was given the wrong address details but I managed to direct him to the flat over the phone and someone else let him in for me. He said he planned to change the main board.

When I got home the TV worked for a couple of hours at most and then locked. This time nothing worked – no power, nothing. So I went from being in an annoying situation to no TV.

I contacted LG that night. I said I was concerned that this TV was a lemon and that I didn’t want a repair but wanted a refund or a replacement. They ignored this. I eventually had an engineer assigned for today, 5 days after his previous visit resulted in the TV stopping completely.

I had a message from the engineer this afternoon on my mobile: "I've ordered a new part - it'll take a week or so"

I called customer services and said that I didn’t think this was not good enough. This was obviously a lemon and I wanted a replacement or a refund.

The person on the phone said he couldn't authorise it. He said it was policy. I asked to speak to someone else. He said I had to write to LG office. I pointed out that as they were an electronics organisation I expected them to have access to telephones - he said 'no'.

I asked to speak to a supervisor - He said there wasn't one.

I asked if he was alone in the building with nobody supervising - he said there were managers but not supervisors.

I asked to speak to a manager - he said no.

Bear in mind that the TV only had one irritating fault until their engineer showed up.

So that means no TV for at least 2 weeks. I doubt it will last more than 2 days out of the warranty no matter what they do to it. I spent more on this TV than on my computer.

My advice: Don't touch LG TVs with a bargepole.