Samsung CLP-315 Colour Laser Printer Comments

You make a statement that the “imaging drum needs replacing every 24,000 pages” what you did not mention was if you print black text or images you will get approximately 24,000 pages out of the drum were as if you print in color you will get approximately 6,000 pages out of the drum.
I like the trusted review web site but I have read some reviews that are either not complete or the reviewer does not do there home work and the review is lacking important information. This information may sway the customer one way or the other. By leaving out information such as when printing in color what the drum life would be. Then trusted review is just feeding the printer companies hype by not telling the whole story.

I bought this printer to do stuff at home, but the software hobbles the system the OSes that it is suppose to run on DOES NOT. The printer only uses the COLOR toner that includes for BLACK printouts. The printer will only do 15 to 30 pages at once before needing to be shutdown and the print being resent to the printer. Tech support refuses to help out since I will not use their software and that it is not to be run on Linux even though the box and documentation states that it will. They also state that they will not do anything else about the printing problems until I use their software only. The software also disables ALL printers that are connected to the computer including another SAMSUNG printer. This does not seem like a company that wants to keep customers or part of the market that is turning to Linux more and more. So be it. This will be the LAST product of theirs in any form that I will buy or tell others to they, Samsung, are ok to buy.

I note Jerry's concerns over Samsung's restrictive software as I was going to replace my earlier Samsung CLP 300 printer with this newer wireless enabled model which is coming up for two years old.It would seem that Samsung may have changed their software as my CLP300 will run quite happily under Win XP64 Pro and does not disable the system's second printer, a Canon Pixma 8500. A significant concern, shared by Jerry and unanswered in the test report, is whether the CLP 315 will "behave" on a network when confronted by both Windows and Linux operating systems.
If we can assume that the engine in the CLP315 is similar to the CLP300 then I can report that mine has dramatically exceeded the stated 20,000 pages without any problems. The consumables for these machines are expensive but they will accept Far East sourced toners that cost 25% of those sold here. A further saving can be made by simply emptying the cleaner tank, not replacing it!

I bought a CPL315 five months ago and have used it extensively. I was disappointed that I had a problem with an apparent paper jam. I contacted Samsungs Customer Services at 9:30am and informed them of the problem. I had a call from their engineer at 1:15pm to say he would call later that day. By 4pm same day the engineer had made his site visit and the problem was solved. Well done Samsung

Like Maple, I too had a paper jam problem with a 10 month old machine. Contacted Samsung by phone, answered a few questions, emailed them proof of purchase together with my schedule for the next week. Got a phone call from an engineer at 8:30 the following morning. He could be with me in 30 mins if it was convenient. It was. He showed up on time. Fixed the fault (so common that he carried the replacement part with him) in 10 mins. I was very impressed with the service Samsung offered. They were not at all bothered that this printer was on a mixed platform network, with two other printers on it. I can only be impressed by Samsung's service.