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How does the EE Power Bar service actually work?


EE Power Bar

The EE Power Bar gives your phone a battery boost for free. Here's what you have to do to get one

EE has launched a bold new initiative to help your power-hungry smartphone last through the day.

So what exactly is the EE Power Bar, how does it work, and how can you get your hands on one?

We've been speaking to EE to get the lowdown.

Portable power

The EE Power Bar is, quite simply, a portable smartphone charger.

It's essentially a compact cylindrical 2600mAh battery that offers one complete charge to a typical smartphone via its bundled micro USB cable. It features an LED indicator to let you know how much charge it has left.

Oh, and it also features an integrated LED torch, which is a nifty bonus.

SEE ALSO: iPhone 6 vs Samsung Galaxy S6: The Verdict

EE Power

It's free for EE customers

If you're an EE customer, whether on contract or PAYG (provided you've been topping upp with the network for at least three months), or if you're a subscriber to one of its fixed line and broadband services, you can claim your free EE Power Bar.

To do so, mobile customers just need to text 'POWER' to 365, while broadband customers should text 'JOIN' plus your EE landline number to 60005 (texts cost 35p). You'll receive a promotional code. Take that code into an EE shop, and you'll be given your free Power Bar.

Or rather, you'll be lent it - the Power Bar is being handed over to customers on a free to hire basis.

If you're on one of the UK's other mobile networks, you can still grab yourself an EE Power Bar, but it will cost £20 to do so.

You can swap it at 500 EE shops

If you find yourself out and about and your EE Power Bar is as flat as your smartphone, you can simply pop into an EE shop and swap your depleted Power Bar for a fully charged up unit.

There's no limit on this provision, either, so you need never run out of juice again.

We asked an EE spokesperson if all EE stores would be equipped to offer this free-swappaing service. They responded that "EE will make every effort to pre-estimate demand. If there are no charged Power Bars available, customers can visit any of our EE retail stores nationwide – we have over 500 taking part."

Alternatively, you can cut out the carelessness and charge the EE Power Bar yourself at home. It takes four hours to charge completely.

SEE ALSO: What is EE Wi-Fi Calling?

EE Power Bar

What if the EE Power Bar is damaged?

If your EE Power Par is faulty or damaged, through no fault of your own, EE will provide a free replacement. If it's damaged through misuse, you'll have to surrender (hand in) your Power Bar (for your own safety, apparently) and apply for another at a cost of £20.

Why has EE introduced it?

Why would EE launch such a generous scheme, you might wonder? It's all part of rewarding both new and existing customers, and it seems running out of power is a considerable concern for smartphone users in 2015.

"EE’s research indicates that over half of all UK consumers wish there were more ways to charge their smartphone in public places," an EE spokesperson told TrustedReviews. "EE wanted to provide a solution, and give customers power on the go."

It also forms part of a wider plan for EE to become the number one network for service.


April 16, 2015, 9:27 pm

Guys are you being paid for these EE stories? This and the new wifi call service have had ridiculously favourable write-ups from you.

Mere Adviser

April 16, 2015, 9:45 pm

Micro USB? What about us poor iPhone users? :)


April 17, 2015, 11:21 am

Would be great if they updated their phones with the latest firmware as fast as customers in low rent countries get the updates... especially as so many of the bundled EE apps are now downloadable from the play shop rather than needing to be hardbaked in the firmware. It would also be nice if EE reduced their prices as over the last 12 months their plans have got slower/lost their bolted on gimmicks and reduced their data allowance while gone up in price.

Graham Culleton

April 19, 2015, 7:02 am

Seems a cheep way to to have you always going into the shop where assistants can pester the life out of you. They can shove it.


April 19, 2015, 8:06 pm

"It also forms part of a wider plan for EE to become the number one network for service."
...shame the network is terrible then. If they had a better network (I've just spent a month on EE, never again, told them they can have it back it is so bad, even though I got a 40% discount it still wasn't worth having. Actually, even if EE offered to pay ME for the service I'd refuse. It really is THAT bad.


April 19, 2015, 8:07 pm

You're using it wrong... iPhone's surely don't have short battery life? I mean they're magical, revolutionary...
Seriously though, if Apple just used the industry standard connector you wouldn't have a problem, so really this is just part of what happens when you buy your phone from the vendor who likes to be awkward.

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