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O2 Blackout: Mobile Networks Are Damaging Tech Innovation

Gordon Kelly


O2 Blackout: Mobile Networks Are Damaging Tech Innovation

Gordon KellyI want all of you to get up out of your chairs. I want you to get up right now and go to the window. Open it, and stick your head out, and yell, 'I'M AS MAD AS HELL, AND I'M NOT GOING TO TAKE THIS ANYMORE!

-Howard Beale, Network

25 hours. 1500 minutes. 90,000 seconds. Whichever ever way you divide it this was the time O2 customers screamed blue murder and national newspapers, radio and TV made the network's one day outage headline news. With it came the same old quips about taking a moment to look up from our phone screens and enjoy the world around us, but few spotted the bigger issue: the future of technology is built upon horrendously weak foundations.

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Apple, Google, Microsoft, Samsung, Intel, Sony, Nokia, HTC, ARM, Dropbox, Spotify, Sky, the BBC… all of these companies and many, many more have astoundingly ambitious plans for technology over the coming years and yet every single one will require a reliable, ultra-fast Internet connection to fully enjoy it. In 25 years this has yet to happen widely on the ground and - as O2 has so strongly reminded us - it is an utter mess in the air. Isn't the future supposed to be mobile?

And what of the future? In the UK LTE, the successor to 3G, has become as well known for its delayed arrival as its potential speed advances. Whereas other countries like Sweden and Norway and even geographic monsters such as the US and India have managed to get LTE networks up and running, Britain believes 2015 is a more realistic date for its widespread rollout. We were told LTE should initially provide a reliable 2-4Mbit connection, but what will be our data demands then?

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The signs aren't good. Ofcom claims the average home broadband user now downloads 17GB of data each month, a seven fold increase in just the last five years. It sounds a huge amount given the 1GB monthly cap imposed by most mobile network's data packages, but 17GB translates to just 12 hours streaming HD content from BBC iPlayer. Interestingly increased speed only feeds our hunger with Virgin Media admitting each month its 10Mbit customers typically consume 19GB while its 100Mbit customers go through 130GB.

Having smaller screens on our mobile devices may stem some of the tide in this video revolution, but networks shouldn't rejoice. The new emphasis on super high resolution displays pushes for HD content to do them justice. Furthermore over 50 per cent of all phones sold are now smartphones and research shows potentially data heavy activities like web surfing, social networking, gaming and listening to music have all become more popular than making calls.

O2 2

Of course these five activities are just the start. It was an interesting side-effect of the O2 blackout that the London Barclays Cycle Hire scheme was hit hard because its terminals use the network to process customer payments. The happy brigade who tell us to relax and look up from our screens and perhaps go for a bike ride don't realise networks are also now interwoven with such seemingly simple pleasures. As Cloud computing and digital wallets gain momentum our documents, media and even money will be subject to their whims as well. World changing ideas are left waiting for networks to catch up.

The problem is, having fallen behind catching up will be nearly impossible. Ofcom's 2011 communications report found 37 per cent of UK adults admit to being 'highly' addicted to their smartphones, but amongst teenagers that figure rises to 60. Meanwhile in Europe just days before the O2 outage 26 million France Telecom customers were left without service for 10 hours after an overload in networking equipment. We face a global crisis and one that is deepening with every generation of stronger tech enthusiasts.

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In England the next immediate hurdle for networks will be the London Olympics. Record numbers of tourists, both foreign and domestic, are expected to besiege the capital for three weeks and test the infrastructure to breaking point. The concern is the networks will reap what their lethargy has sown. They will need a miracle to stay up throughout and none more so than O2: it has been subcontracted to provide all mobile services within the Olympic village...

Gordon Kelly is former News Editor for TrustedReviews and now writes for BBC Focus, BBC Future, Wired and The Scotsman newspaper amongst others.


July 13, 2012, 10:45 pm

Nice article Gordon. You're 100% correct. The LTE roll out is so irritating example of which is the very nice 4G capable iPad, sorry for you doesn't work in most countries even if they do have it available because of it being tailor made for the US and Canadian network frequencies (If I remember correctly)

With the O2 network going down that 2015 date may not even be correct.

Hans Gruber

July 14, 2012, 6:02 am

Imagine being a RBS customer and an O2 subscriber? Computer network failures can have a pretty big impact these days, the more we come to depend on them.

I guess cyber-terrorism is a major and growing threat to be taken very seriously, especially with the Olympics just a couple of weeks away. The national embarrassment of having the Oyster card transport payment system hacked or otherwise unusable would have politicians fulminating and foaming at the mouth.

But, when it comes to how our mobile networks will cope, isn't that too going to be an embarrassing admission that the UK is really in no way up to spec in providing a robust and speedy product suitable for visitors coming to the games? Personally, I am loathe to use my mobile for data purposes when out and about, just because it's barely usable much of the time and an extreme annoyance. It's quicker to just do real world things like picking up a free newspaper or ask for directions or walk around lost than use my useless phone.

Anyway, nice article G. I totally agree with your analysis and Zeus is correct, I hadn't really considered just how much of a handicap to technological developments our relatively weak data transmission infrastructure is till now. It's a disgusting state of affairs that LTE is still some way off and having it roll out 3 years from now in 2015 is an absolute joke. It's beyond comical actually, a major embarrassment to be British. What on earth are our mobile communications networks going to look like till then? So many nascent technologies (like game streaming services) are going to have to wait or at least severely curtail their ambitions till then and it doesn't look like anyone's going to step in to fill the void judging by the state of many of the big mobile operators like Telefonica. Crazy situation. Just goes to show no one really knows what they're doing in government (that and everything else of course).

Break out the string and foam cups. Looks like we'll be needing them. Sorry for the extended moan. I had to let it out. I am just disappointed and pretty dumb founded by our lack of forward thinking and willingness to provide major investment in this country.


July 14, 2012, 9:42 pm

We should see the first LTE deployments next year, but they will be limited to big cities (and even parts of big cities). Ultimately it is a mess.


July 14, 2012, 9:43 pm

Spot on Hans. Infrastructure in all elements of life is key and a poor infrastructure will hamstring innovation in any sector... for technology the networks are our cross to bear.


July 15, 2012, 2:25 am

Another top read Gordon! Total agreement with Gordon & Hans. May I also say Hans, how much I also enjoyed your comment on the 'Socialympics' article by Suzi. Top ranting, very funny :D I'm more angry at the organizers of all modern Olympics than the actual events. It's lost all meaning and is now just a nasty, tacky, corporate event that leaves the tax payers with a massive hangover and several white elephant event venues. Short-term politics and unregulated capitalism = happy bedfellows...but that's a whole different dinner party :)

Hans Gruber

July 16, 2012, 4:44 am

Why thank you, ElectricSheep. It's nice to feel that my frothy ranting is appreciated once in a while. Very kind of you. Glad we are thinking along the same lines. What can ya do eh? Just let them get on with it I guess. :]


July 18, 2012, 1:43 pm

thanks for the great news i completely agree with you gordon

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